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ISO9001 registered companyQuality Policy

PSM Instrumentation Ltd is committed to total customer satisfaction, and compliance with regulatory bodies at all times, at maximum effectiveness and minimal cost.

Every employee is charged with the responsibility to meet customer requirements and continually improve the quality in keeping with our objectives.

Employee development through involvement, training and effective communications is essential in maintaining the satisfaction of its customers.

By continuing to improve the ways we treat our customers, employees, and vendors, we will contribute to the mutual business and personal success of all.

Top management will hold regular MRM's to ensure quality objectives are met and subject to continual improvements.

 
To help us to continue to improve, develop and grow our business, we would appreciate your feedback on our quality and service, and ask that you spend just a minute or two completing our questionnaire.  Your comments will enable us to to tailor our service to meet your needs more accurately, and ultimately allow us to protect and grow the level of business we currently receive from you.

 

   We aim to:

Understand our markets and customer needs and expectations and continuously improve our service to facilitate growth

Develop our technology and infrastructure continuously in order that we may offer the latest available technology to meet our customers’ expectations and the ever changing demands of the market place 

Provide a high level of service to our customers with as minimum cause for complaint as possible 

Ensure that when complaints are received, they will be attended to in a timely manner with a view to eliminate the root cause and prevent recurrence 

Maintain a healthy constructive work environment that enables personnel to produce optimal output 

Continually comply with the requirements of ISO 9001:2000 and improve the effectiveness of our Quality Management System 

 

If you require any information regarding our quality system or product approvals please contact our Quality Assurance Manager James Spenceley at the address below or email: quality@psm-sensors.co.uk  

PSM Instrumentation Limited , Burrel Road, Haywards Heath, W Sussex RH16 1TW UK
Phone: +44 (0) 1444 410040    Fax: +44 (0) 1444 410121

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