PSM Instrumentation Limited
Burrell Road, Haywards Heath, W Sussex RH16 1TW
Tel: +44 (0) 1444 410040  Fax: +44 (0) 1444 410121 Email: quality@psm-sensors.co.uk

Just 2 minutes of your time please

To enable us to continue to improve, develop and grow our business, we would appreciate your feedback on our quality and service, and ask that you spend just a minute or two completing our questionnaire.  Your comments will enable us to to tailor our service to meet your needs more accurately, and ultimately allow us to protect and grow the level of business we currently receive from you.

Please provide the following contact information to ensure we are up to date:

Title

 First Name Last Name
Position
Company Name
 Address
Address 2
City / Town
Province/County
Postal Code Country
Telephone FAX
E-mail
URL
Do you operate a recognized quality system?            Yes ISO9000        Yes Other      No       Don't Know
How would you rate our product generally?
 
Poor
 
Average
 
Good
 
Very good
 
Don't know
How would you rate our product quality against our competitors?

 

 Poor Similar Better Much better Don't know
Do you consider us price competitive?

 

 Never Sometimes Often Always Don't know
Do you think you get value for money?

 

 Never Sometimes Often Always Don't know
Are Our Deliveries Generally
Late Variable On time Early Don't know
Are you generally satisfied with your goods

 

 Never Sometimes Mostly Always Don't know
Do you consider our packing and marking adequate?

 

 Never Sometimes Mostly Always Don't know
Are our communications with you generally?
 

Poor

 Average Good Excellent Don't know
How would you rate the attitude and helpfulness of our staff?

 

 Poor Average Good Excellent Don't know
Is our response time to your queries/enquiries

 

 Slow Satisfactory Good Very Good  Don't know
Is the product information we provide

 

 Poor Average Good Excellent Don't know
How would you rate the clarity of our literature?

 

Poor Average Good Excellent Don't know
How would you rate the clarity of our manuals?

 

Poor Average Good Excellent Don't know
How would you rate the clarity of our website?

 

Poor Average Good Excellent Don't know
How would you rate our written correspondence?

 

 Poor Average Good Excellent Don't know
How would you rate our after-sales support?
 Poor Average Good Excellent Don't know
If you answered with a to any of our questions we would really appreciate some further comment
 
Equally, we would welcome any other comments you may have

  Thank you

Copyright © 1999 PSM Instrumentation Limited. All rights reserved.
Revised: August 24, 2006